Patient Information

Adult New Patient Exam

We recognise that many of our adult patients know what they would like orthodontic treatment to accomplish. We look forward to being a part of the process which provides the beautiful smile desired. Your first visit to our practice is complimentary. When you arrive, you will be greeted by our New Patient Coordinator who will accompany you during your exam. After the exam, the dentist will address your and/or your dentist’s concerns and discuss the options available to achieve your orthodontic goals.

Before you leave your new patient appointment, you will be well informed of the type(s) of treatment available to you, the approximate time your treatment will take, and the cost of all the options presented. Our New Patient Coordinator will answer any questions you may have and help you set up the next couple of appointments you’ll need to get started.

Children New Patient Exam

The age of 7 is an ideal time for a child’s first visit with an orthodontist. Treatment is not always needed at this age but it’s a good time to get a “first look”. At the first appointment, you and your child will be greeted by our New Patient Coordinator who will accompany you during the visit. The exam itself is very easy and even the most anxious of kids leave feeling good about their visit with us.

During the exam, the dentist is looking at the face, teeth, and jaw structure. This helps to determine if any orthodontic treatment is needed at this time. After the exam, the dentist will discuss observations with you and if treatment is recommended, what the problems are and what will be needed to correct it. Our New Patient Coordinator will answer any questions you have, discuss fees, and help set up the next appointments needed.

Records Visit

At the first visit to the orthodontist, diagnostic records are made to determine the best course of treatment. Complete diagnostic records typically include a medical/dental history, clinical examination; models of the teeth, photos of the patient’s face and teeth, and X-rays. This information is used to develop a custom treatment plan for each patient. These records are also helpful in tracking the progress of treatment as the teeth move under orthodontic care.


After the doctor has evaluated your records, we discuss your treatment with you in detail, including the cost for your particular case.

Regular Appointments

The appointment when you get have your braces fitted usually takes from one to two hours. You’ll then see us at regular intervals 6 to 10 weeks apart for an adjustment. Our regular office hours are Monday through to Friday. Patients are seen by appointment only. If you cannot keep an appointment, please notify us immediately. Cancel only if it is an emergency. It is difficult to reschedule you since most appointments are made 6 to 10 weeks in advance. We make every effort to be on time for our patients, and ask that you extend the same courtesy to us.

Payment & Office Policies

Cost:  The cost of treatment depends on the severity of the patient’s problem. You will be able to discuss fees and payment options before treatment begins. We have payment plans to suit different budgets, including a no-down-payment option through a third-party finance company. We work hard to make orthodontics affordable and accessible. Also, we will file your orthodontic insurance and accept assignment of benefits, as a courtesy to our patients.

Fees:  In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

If full payment is made at the onset of treatment, we will offer a discount. (If you have insurance, we will offer a discount for payment of your portion of the fee that will not be covered by insurance.)

To fit your individual needs, financial arrangements can be made to extend your payments over a period of 24 months.

For your convenience, we accept payment by VISA, MASTERCARD, American Express, Discover.

In cases of serious delinquency, treatment will be discontinued, although we will make every effort to accommodate patients with temporary difficulties.


If you have insurance, we will help you to determine the coverage you have available. We will accept assignment of benefits. The balance will be arranged for you to pay (see above).

Professional care is provided to you, our patient, and not to an insurance company. Thus, the insurance company is responsible to the patient and the patient is responsible to the dentist. We will help in every way we can in filing your claim and handling insurance questions from our office on your behalf.

Find out about the advantages of treatment